Gambling at maxbet is meant to be an enjoyable, recreational experience. We are fully committed to providing every player on our platform with the tools, information, and support they need to stay in control — because your wellbeing always comes first.
At maxbet, we believe that responsible gaming is not just a policy on paper — it is a core part of how we operate. Our platform serves players across Bangladesh who enjoy cricket betting, live casino games, slots, and sports betting as a form of entertainment. We want every session to remain exactly that: entertainment.
Problem gambling can affect anyone, regardless of experience level or the amount wagered. maxbet provides a comprehensive suite of responsible gaming tools that are freely available to all registered users, at no cost, and with no penalty for using them. We actively encourage all players to engage with these tools regularly — not just when a problem arises.
We also enforce strict age verification at the point of registration and throughout the account lifecycle to ensure that the maxbet platform is used only by adults aged 18 and above. Any account found to belong to a minor will be closed immediately.
maxbet offers the following responsible gaming features to every registered player. These tools can be activated or adjusted at any time by contacting our support team at [email protected].
Set a daily, weekly, or monthly deposit limit on your maxbet account to ensure you never spend more than you have planned. Once a limit is set, it takes effect immediately. Reducing a limit is instant; increasing a limit requires a 7-day cooling-off period before it becomes active — a deliberate safeguard designed to prevent impulsive decisions.
Set a maximum duration for each gaming or betting session on maxbet. Once your session time limit is reached, you will be automatically logged out and reminded of the time you have spent on the platform. This feature helps you maintain awareness of how long you are playing and prevents excessive, unplanned sessions.
If you feel you need a short break from gambling, the maxbet Time-Out feature allows you to temporarily suspend your account for a period of 24 hours, 7 days, 30 days, or a custom duration of up to 6 weeks. During a time-out, you will not be able to log in, deposit, or place bets. Time-outs cannot be reversed before the selected period expires.
Self-exclusion is available to any maxbet user who feels that gambling is negatively affecting their life. You can request a self-exclusion period of 6 months, 1 year, 3 years, or permanent exclusion. Once self-exclusion is activated, your account is immediately suspended and you will be removed from all marketing communications. We take self-exclusion requests extremely seriously and process them without delay.
Your maxbet account includes a full transaction history, session log, and betting record so you can review exactly how much time and money you have spent on the platform. We encourage all players to check their account activity regularly. Awareness is the first step toward responsible play, and transparency is a commitment maxbet takes seriously.
If you find that promotional messages from maxbet — such as bonus offers, match betting prompts, or special event campaigns — are making it harder for you to manage your gambling habits, you can opt out of all marketing communications at any time. Simply email [email protected] with the subject line "Unsubscribe" and we will remove you from all promotional lists within one Bangladesh Standard Time (BST) business day.
| Tool | Options Available | Takes Effect | Reversible? | Status |
|---|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately (reduction) / 7 days (increase) | Yes — with 7-day delay for increases | Active |
| Session Time Limit | Custom duration (minutes) | Next session | Yes | Active |
| Time-Out | 24h / 7d / 30d / Up to 6 weeks | Immediately | No — expires automatically | Active |
| Self-Exclusion | 6 months / 1yr / 3yr / Permanent | Immediately | No — requires review after period | Active |
| Activity Tracker | Full history log | Always on | N/A | Active |
| Marketing Opt-Out | All channels | Within 1 BST business day | Yes | Active |
Requesting a self-exclusion at maxbet is straightforward. Our support team processes all requests as a top priority — typically within one hour during Bangladesh Standard Time (BST, UTC+6) operating hours.
Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered email address and your preferred exclusion period (6 months, 1 year, 3 years, or permanent).
Our team will verify your identity against the details on your registered account. This step ensures that self-exclusion is applied to the correct account and protects you from unauthorised requests.
Once verified, your maxbet account is suspended immediately. You will not be able to log in, place bets, or make deposits. Any pending withdrawals of verified funds will be processed to your registered payment method (bKash, Nagad, Rocket, etc.).
You will be immediately removed from all maxbet marketing lists. You will receive no further promotional emails, SMS messages, or any other gambling-related communications for the duration of your self-exclusion period.
When your chosen exclusion period expires, your account does not automatically reactivate. You must contact [email protected] to request reactivation, at which point maxbet will conduct a responsible gaming check before restoring access.
Problem gambling can develop gradually and is not always easy to recognise. The following warning signs may indicate that gambling is becoming harmful. If you identify with any of these, please reach out to our support team.
Betting more money than planned in an attempt to recover previous losses, or feeling compelled to keep playing until you "win back" what you have lost.
Missing work, studies, family commitments, or social events because of gambling activity, or spending money intended for essential expenses (rent, food, bills) on betting.
Feeling unable to stop gambling even when you want to, or experiencing restlessness, irritability, or anxiety when trying to cut down or stop.
Hiding gambling habits from family or friends, lying about how much time or money you spend on betting, or feeling ashamed of your gambling behaviour.
Using gambling as a way to escape stress, anxiety, depression, loneliness, or other personal problems rather than as a form of entertainment.
Read through the statements below. If you find yourself agreeing with several of them, we strongly encourage you to use maxbet's responsible gaming tools or contact our support team for guidance.
You do not have to face gambling-related difficulties alone. maxbet's dedicated support team is available 24 hours a day, 7 days a week, and will treat all responsible gaming requests with complete confidentiality and without judgement.
To request a deposit limit, session limit, time-out, self-exclusion, or to simply talk through your concerns with a member of our team, reach out to us at any time. All communications are handled confidentially. Response time: within 1 hour during BST (UTC+6) peak hours; within 24 hours at all other times.
Plain text email address — not a clickable link. Please copy and paste into your email client.
maxbet enforces a strict minimum age of 18 years for all users. Age verification is required during registration and may be requested again at any point during your use of the platform.
All new maxbet accounts require a date of birth declaration at registration. Players who cannot confirm they are 18 or older will not be permitted to complete registration or access any gambling services on the platform.
Before processing any withdrawal, maxbet requires users to complete a full KYC (Know Your Customer) identity verification. This includes submission of a government-issued photo ID — such as a National ID Card, Passport, or Birth Certificate — confirming that the user is 18 years of age or above.
If maxbet identifies or receives a credible report that an account is held by a person under 18 years of age, that account will be immediately suspended and permanently closed. Any deposits made will be returned to the originating payment method after investigation.
When gambling stays fun and in control, it is a great form of entertainment. Explore maxbet's cricket, live casino, and slots — and always play within your limits.
18+ Real-money gambling involves financial risk. If gambling is causing you harm, contact us at [email protected] immediately.