maxbet Privacy Policy

§1 Introduction & Scope

This Privacy Policy ("Policy") describes how maxbet ("maxbet", "we", "us", "our"), the operator of the online betting and casino platform accessible at maxbet.vu ("the Platform"), collects, uses, stores, shares, and protects the personal data of users ("you", "your") who access or use the Platform.

This Policy applies to all personal data processed in connection with your use of the maxbet Platform — including account registration, identity verification, deposits and withdrawals, betting and gaming activity, and communications with the maxbet support team. By creating a maxbet account or continuing to use the Platform, you acknowledge that you have read and understood this Policy.

§2 Data Controller

For the purposes of this Policy, the data controller responsible for your personal data is maxbet, the operator of the Platform at maxbet.vu. If you have any questions about how your personal data is handled, or wish to exercise any of the rights described in Section 11 of this Policy, you may contact us at the address set out in Section 15.

§3 Data We Collect

maxbet collects the following categories of personal data in the course of operating the Platform and providing services to registered users:

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, gender, nationality, government-issued ID number	Account registration, age and identity verification, anti-money laundering compliance
Contact Data	Email address, phone number, residential address (city, district, country)	Account communication, support, fraud prevention, regulatory compliance
Financial Data	bKash / Nagad / Rocket / Upay / bank account reference numbers, transaction history, deposit and withdrawal records	Payment processing, withdrawal verification, financial crime screening
Account Data	Username, hashed password, account preferences, responsible gaming settings, login history	Account management, security monitoring, personalisation
Gaming & Betting Data	Wager history, game sessions, bet amounts, winnings, sport and market selections	Platform operation, responsible gaming monitoring, dispute resolution
Technical Data	IP address, device type and OS, browser type and version, session timestamps, referring URL	Platform security, fraud detection, performance analytics
Communications Data	Support enquiry content, live chat transcripts, email correspondence	Customer support, quality assurance, dispute resolution

maxbet does not intentionally collect special category data (such as health data, racial or ethnic origin, or political opinions) unless you voluntarily provide such information in the context of a responsible gaming request or support communication. Any such data is treated with the highest level of confidentiality.

§4 How We Collect Your Data

maxbet collects personal data through the following means:

• Direct collection: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting support, or updating your account profile.
• Automated collection: Technical and behavioural data collected automatically when you access the Platform, including IP address, device identifiers, session duration, pages visited, and in-game activity. This data is collected via server logs, cookies, and similar tracking technologies (see Section 8).
• Third-party sources: Identity and fraud-screening data received from our verified third-party KYC (Know Your Customer) and AML (Anti-Money Laundering) compliance partners, and address verification services. We may also receive limited data from payment processors for the purpose of reconciling transactions.

§5 Legal Basis for Processing

maxbet processes your personal data only where a valid legal basis exists. The legal bases we rely on are as follows:

• Contractual necessity: Processing that is necessary to perform the contract between you and maxbet — including account creation, payment processing, and the delivery of betting and gaming services.
• Legal obligation: Processing required to comply with applicable laws — including identity verification, age verification, anti-money laundering record-keeping, and cooperation with law enforcement or regulatory authorities.
• Legitimate interests: Processing carried out for maxbet's legitimate business interests, provided those interests are not overridden by your rights — including fraud prevention, Platform security, responsible gaming monitoring, and internal analytics to improve our services.
• Consent: Where we rely on your consent — for example, for non-essential cookies or certain marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

§6 How We Use Your Data

maxbet uses the personal data we collect for the following purposes:

• To create, maintain, and manage your maxbet account and verify your identity in accordance with our Know Your Customer obligations.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Tap, SureCash, Visa, Mastercard, and other supported payment methods.
• To operate and deliver the betting, casino, and gaming services available on the Platform, including settlement of wagers and crediting of winnings.
• To monitor your account for signs of problem gambling and to administer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion in accordance with our Responsible Gaming Policy.
• To detect, investigate, and prevent fraud, money laundering, identity theft, and other prohibited conduct as defined in the maxbet Terms & Conditions.
• To respond to your support enquiries and complaints and to improve the quality of our customer service.
• To send you service-related communications, including account verification emails, deposit confirmations, withdrawal notifications, security alerts, and updates to our Terms or this Policy.
• To send promotional communications where you have consented to receive them. You may opt out of marketing emails at any time by contacting [email protected].
• To analyse Platform usage patterns for the purpose of improving performance, user experience, and product development.
• To comply with applicable legal and regulatory obligations.

§7 Sharing Your Data

maxbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the following limited circumstances:

• Payment processors: We share necessary financial data with certified payment service providers (including mobile financial service operators such as bKash, Nagad, and Rocket, and card networks such as Visa and Mastercard) for the purpose of processing your transactions. These providers are bound by contractual data protection obligations.
• Identity and compliance partners: We work with accredited third-party KYC and AML screening providers to verify the identity and age of account holders. These partners process data solely for verification purposes and are not permitted to use it for any other purpose.
• Technology and hosting providers: We use third-party cloud hosting and infrastructure providers to operate the Platform. These providers act as data processors under our instruction and are bound by strict contractual data security requirements.
• Game studios and content providers: Where you play games provided by third-party studios — such as Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Spribe, or Ezugi — limited technical and session data may be transmitted to those providers for the purpose of operating the game. These providers do not receive your identity or payment data.
• Legal and regulatory authorities: We may disclose personal data to law enforcement agencies, financial intelligence units, or regulatory bodies where we are legally required to do so — for example, in response to a court order, a financial crime investigation, or a regulatory audit.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the maxbet business, your personal data may be transferred to the acquiring entity as part of that transaction, subject to equivalent data protection commitments.

§8 Cookies & Tracking Technologies

maxbet uses cookies and similar tracking technologies (including web beacons and session tokens) to operate, secure, and improve the Platform. Cookies are small text files placed on your device when you visit the Platform. The following categories of cookies are used:

• Strictly necessary cookies: These cookies are essential for the Platform to function. They enable you to log in to your account, navigate between pages, and use core features such as the cashier and game lobby. These cookies cannot be disabled.
• Performance and analytics cookies: These cookies collect anonymised information about how users interact with the Platform — such as which pages are visited most frequently and how long sessions last — to help us improve performance and user experience.
• Functional cookies: These cookies remember your preferences (such as language settings and responsible gaming choices) to provide a more personalised experience.
• Security cookies: These cookies are used to detect and prevent fraudulent activity, protect against session hijacking, and ensure the integrity of your account.

You can manage or delete cookies through your browser settings at any time. Please note that disabling cookies other than strictly necessary ones may affect the functionality of certain areas of the Platform. For full details on cookie management, refer to your browser's help documentation.

§9 Data Security

maxbet takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and maxbet servers.
• Hashed and salted storage of account passwords — maxbet staff cannot view your password in plain text.
• Role-based access controls ensuring that only authorised personnel can access sensitive personal data, and only to the extent required for their specific job function.
• Regular security assessments and penetration testing of Platform infrastructure.
• Intrusion detection and monitoring systems operating on a 24/7 basis.
• Secure deletion protocols for data that has reached the end of its defined retention period.

Despite these measures, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your maxbet account credentials. If you believe your account has been compromised, please contact [email protected] immediately.

§10 Data Retention

maxbet retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention guidelines apply:

• Active account data: Retained for the duration of your active relationship with maxbet.
• Closed account data: Identity, financial, and transaction records are retained for a minimum of five (5) years following account closure, in compliance with anti-money laundering and record-keeping obligations.
• Support communications: Retained for three (3) years following the resolution of the relevant enquiry or complaint.
• Technical and log data: Server logs and session data are typically retained for 12 months and then deleted or anonymised.
• Marketing consent records: Retained for as long as necessary to demonstrate compliance with consent obligations, or until you withdraw consent.

When data is no longer required, it is securely deleted or anonymised in accordance with our internal data disposal procedures.

§11 Your Rights

Subject to applicable law, you have the following rights in respect of the personal data maxbet holds about you:

• Right of access: You may request a copy of the personal data maxbet holds about you, along with information about how it is used.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected or updated.
• Right to erasure: In certain circumstances, you may request that maxbet delete your personal data. This right is subject to overriding legal obligations — for example, we may be required to retain financial records for regulatory purposes even after your account is closed.
• Right to restriction of processing: You may request that maxbet restrict the processing of your data in certain circumstances — for example, while a correction request is being assessed.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including profiling for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
• Right to data portability: Where technically feasible and legally applicable, you may request that maxbet provide your personal data in a structured, commonly used, machine-readable format.

To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Rights Request", including your registered email address and a clear description of your request. maxbet will acknowledge receipt within two (2) Bangladesh Standard Time (BST, UTC+6) business days and will respond in full within 30 calendar days.

§12 Children's Privacy

The maxbet Platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from persons under the age of 18. If we become aware that an account has been registered by or on behalf of a minor, we will immediately close the account, return any remaining balance subject to verification, and delete the associated personal data in accordance with our data retention procedures.

If you believe that a minor has registered an account on maxbet or that we have inadvertently collected personal data from a person under 18, please notify us immediately at [email protected].

§13 International Data Transfers

maxbet operates a Platform that serves users primarily based in Bangladesh. Some of the third-party technology providers, game studios, and compliance partners we work with may process data in jurisdictions outside Bangladesh. Where personal data is transferred internationally, maxbet ensures that appropriate safeguards are in place — including contractual data protection obligations, data processing agreements, and, where applicable, standard contractual clauses — to ensure that your data receives an equivalent level of protection regardless of where it is processed.

§14 Changes to This Privacy Policy

maxbet reserves the right to update or revise this Privacy Policy at any time. Where a material change is made, we will notify registered users by email to the address on file and/or by displaying a prominent notice on the Platform, at least seven (7) days before the change takes effect. Non-material clarifications may be made without advance notice.

The "Effective Date" at the top of this Policy indicates when it was last updated. Continued use of the Platform after the effective date of any revision constitutes acceptance of the updated Policy. If you do not accept the revised Policy, you must cease using the Platform and may request account closure by contacting [email protected].

§15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way maxbet handles your personal data, please contact our team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Subject line for privacy requests: "Privacy Policy Enquiry" or "Data Rights Request"
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
• Response Time: Acknowledgement within 2 BST business days; full response within 30 calendar days

This Privacy Policy was last updated on 1 January 2026. It supersedes all previous versions of the maxbet Privacy Policy. We encourage you to review this page periodically to stay informed of how your data is managed.